Refund policy

We have a 30 day return policy for purchases made through Wholesale Wheelchair Parts.  If it’s more than 30 days since your purchase, please contact us and we will try to work something out.  Upholstery and seating items have extra restrictions for returns, which we address below.

To be eligible for a return, contact us to get authorization within 30 days at support@disabilitylab.com.  Don’t just ship it back.  Returns of items shipped back without prior authorization won’t be accepted.

Your item must be unused, unworn, with tags (if any), and in the same condition that you received it. It must also be in the original packaging.  You’ll also need your receipt or proof of purchase.

We strongly recommend you inspect your purchase as soon as it arrives.  If it is defective, damaged, or if you get the wrong item, contact us immediately so we can evaluate the issue and make it right.

HERE ARE THE THINGS YOU CAN’T RETURN.  Upholstery and Seating items (i.e., seat cushions, backs, slings, ears) are NOT ABLE TO BE RETURNED. We recommend reaching out to us if you have any uncertainty or questions regarding upholstery and seating before purchasing. This way, we can help ensure that you buy the right product in the appropriate size on your first attempt. Once shipped, manufacturers do not accept returns on upholstery and seating because they can’t be resold. Because of the manufacturers’ policies, we can’t take returns on upholstery and seating items, either. 

If there are exceptional circumstances, please reach out to us, and we will work with the manufacturer to try to determine a return process. Restocking fees will apply, and you will be responsible for all shipping costs to and from the manufacturer for both the returned item and any replacement item. Your remaining balance will only be refunded after the manufacturer receives and acknowledges the return, and sends us the refund.  Only once we receive the refund from the manufacturer will your refund be processed.  This process may take several weeks, including shipping, inspection, and issuance of the refund.  

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable):

Once your returned item is received and inspected, we will send you an email to let you know that we have received it, and if your refund is approved or not.  If it’s approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Shipping costs aren’t refunded.  That includes our cost for originally shipping the item to you and if we provide a return shipping label for you to send it back - these are all deducted from your refund.  It may take a few days for the credit to appear in your account. 

Shipping

Once approved to return your purchase, send it to: Disability Lab, 203 Burbank St., Houston TX 77076 United States.

You are responsible for paying for your own shipping costs for returning your item.  If you prefer, we’re happy to create a return shipping label for you.  All shipping costs are non-refundable.     

If you are shipping an item over $75, we recommend you use a trackable shipping service or purchase shipping insurance. We don’t run the USPS or other shipping systems, and can’t guarantee that we will receive your returned item.